Information

Minimum Purchase

The minimum purchase amount is $75.00 per order.

Registration

• Registration is required to view prices and order.
  Click Sign Up and fill out the form to become a registered customer.
• Customers must provide a valid resale tax id number when they register.
  Contact your state's Department of Revenue for instructions.
• Non-US customers can put "International" for their resale number.
• Flea market, Home Party, Beauticians and other business customers who purchase for resale, but do not have a resale tax id number, enter "No Number". Customers in the state of Tennessee that do this will be charged sales tax.

Payment Types

This is a list of payments we accept:

• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Money Order
• Cashier's Check
• Wire Transfer

Payment Terms

• All orders are prepay.
• We do not offer any open terms.
• We do not ship COD.
• We do not offer any credit accounts.

Credit Cards

• All credit cards are address verified.
  To verify your address, we send a $0.10 authorization request to your bank.
  This authorization expires after five (5) business days and will reduce your available funds by $0.10 during that time.
  This happens each time you try to finish your order.
• It is very important that you type the correct billing address into our website for this check.
• The website will decline your card if the address does not match the address stored at your bank.
  There may still be an authorization of $0.10 on your credit card which will expire.
• First time credit card orders must be sent to the billing address.
• Many international banks do not support the address verification system used in the US
  If we cannot verify your international credit card, you will have to pay with an alternate method.

PayPal

• All PayPal orders are address verified.
  To do this, we send the shipping address you list to PayPal. PayPal will tell us if the address is confirmed.
• A "confirmed" address is not the same as being a "verified" member of PayPal.
• It is very important that the shipping address on our website match the address in PayPal exactly.
• The website will give you a warning if your PayPal does not recognize the address.
• First time customers paying with PayPal must have an address that is Confirmed by PayPal.
• This link has instructions about confirming your address:
  http://pages.ebay.com/help/pay/questions/confirm-address.html
• If you submit a payment through PayPal with an unconfirmed address, your payment may be refunded and you will have to arrange alternate payment.

Money Orders and Cashier's Checks

• Before we do any work on your order, we will wait for your payment.
• Send your payment to our mailing address:

  Wholesale Imports
  Attn: Returns
  4957 Summer Ave
  Memphis, TN 38122
  USA

• Send your payment as quickly as possible to reduce the chance of items running out of stock.
• If something runs out of stock, we will contact you to request a substitution.

Wire Transfer

• Before we do any work on your order, we will wait for your wire transfer.
• We will email you wire transfer instructions when you pick the "Wire Transfer" payement type.
• If you do not get instructions within one (1) business day, email us asking us for instructions.
  Our email is [email protected]
• Always include your order number as part of the information you send with your wire transfer.

Discount Policy

Selected items have quantity discounts and these are stated in the item details on the website and the prices will be reflected in your cart when you add the items to the cart.

Points

Points are accumulated as you make purchases on the website. You earn points when orders are shipped.

• For every $1.00 you spend, you get 400 points.
• For every approved product review you post, you get 2000 points.
• Use 10000 points for $1.00 in savings.
• Save up to 5% on items.

To use the points, check the box during the checkout process. You may only spend points you have previously earned for discounts on new orders.

Shipping

• Shipping and handling cost is quoted during checkout and depends on weight, service level, and destination.
  Shipping cost is not built into our pricing because it would be penalize customers that shop in person.
• Make sure your shipping address is correct before finishing your order.
  Errors will cause the package to be shipped to the wrong location and give you an invalid shipping quote.
• There is a $11.00 charge for changing the shipping address.
  This is the fee UPS charges. US Postal Service shipments cannot be changed.
• We do not ship UPS to PO Boxes. To ship to a PO Box, you will have to choose a US Postal Service rate when you checkout.
• Shipping times can be estimated by using the UPS website or the map below.
  

Refused / Unclaimed Shipments

• Refused or unclaimed packages will be charged a 20% restock fee plus all shipping costs.
  UPS charges for both the delivery attempt and the return.
• Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restock fee.
• Signature is required on first time orders.
  Failure to sign will result in the package being refused and returned to us.

Returns

• There is a 20% restock fee for all returns unless the items are defective or damaged.
• We must be notified about returns within five (5) business days of delivery.
• When returning items, include a copy of the invoice you received with your order.
  Also, add a note explaining the reason for the return.
• Send an email to us so that we will expect the return.
  Our email is [email protected]
• We do not issue call tags for returns.
  You must make shipping arrangements to return the merchandise.
• Use a service that has tracking or delivery confirmation.
  We are not responsible for returns lost in transit.
• Ship returns to:

  Wholesale Imports
  Attn: Returns
  4957 Summer Ave
  Memphis, TN 38122
  USA

• Returns will be credited to your account for future orders.
• If you have a credit, please include a reminder note for us when placing your next order.
• In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns. If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

Refused / Unclaimed Shipments

• Refused or unclaimed packages will be charged a 20% restock fee plus all shipping costs.
  UPS charges for both the delivery attempt and the return.
• Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restock fee.
• Signature is required on first time orders.
  Failure to sign will result in the package being refused and returned to us.

Order Discrepancies

• Discrepancies with orders must be reported within three (3) business days of delivery.
• Double check your shipment against the invoice included with your shipment. This shows what was shipped with your order and what you were charged.
• Double check all packaging inside the box.
  Fragile items are often placed inside padded envelopes and hard to spot.
• After you recheck the packaging for the order, email or fax us your Customer PO, Invoice Number, Contact Information, and each item that is missing or shipped in error.
  Our email address is [email protected]
  Our fax number is 901-843-2498.
• When we receive this information, we will check the picking and packing paperwork for the order.
• After we compare the paper work with the information you provide, we will contact you to resolve your problem.

Damages

• Damages must be claimed within five (5) business days of delivery.
• Email us your invoice number, customer PO number, a phone number to contact you with and a list of damaged items.
  For each item, describe the damage that has occurred to the item.
  Our email address is [email protected]
• Keep the shipment packaging in case the shipping company wants to inspect it.
• When you email the damage information to us, we will file a claim with the shipping company and credit your account for the damage.
• Damages will be credited to your account for future orders.
• If you have a credit, please include a reminder note for us when placing your next order.
• We may ask for the damage merchandise to be returned.
  If we do so, we will provide additional instructions to you
• Dozen pack items get minor breakage occasionally in transit. (One or two items broken.)
  Please do not make claims on this type of damage. The amount of paperwork makes this costly.
  We feel that the point system we have in place adequately compensates for these occasional, small losses.
  We reserve the right to disable points or refuse future shipment to anyone making claims of this nature.

Merchandise Warranties

• There is no warranty on merchandise sold to your customers.
• There is no warranty on dozen pack merchandise.
• Dozen pack merchandise that has manufacturing defects will be exchanged for credit.
• To report a manufacturing defect, email us with your order number, the item number, and the nature of the defect.
  Our email address is [email protected]
• Merchandise that has damage should be handled as shipping damage.
  Follow the Damage Policy
  All merchandise is examined by a picker and a packer before shipment.
  It was not be damaged when it leaves our warehouse.
• Defective merchandise will be credited to your account for future orders.
• If you have a credit, please include a reminder note for us when placing your next order.
• We may ask for the defective merchandise to be returned.
  If we do so, we will provide additional instructions to you
• Dozen pack items get minor breakage occasionally in transit. (One or two items broken.)
  Please do not make claims on this type of damage. The amount of paperwork makes this costly.
  We feel that the point system we have in place adequately compensates for these occasional, small losses.
  We reserve the right to disable points or refuse future shipment to anyone making claims of this nature.

Product Images

• Images are taken with a high quality, digital camera.
• All pictures are from stock and no touchups are made.
• The images are reviewed for accuracy before being placed on the website.
• Every computer has different color settings.
  We are not responsible for the color settings on your system.
• The text description should be given more weight when considering ordering an item than the shades of color in the image.
• Slight differences in color hue between the website and the physical item is possible. This is not grounds for returning the item.
• Major differences in color between the website and the physical item or wrong picture for the item is a mistake.
  Please notify us immediately. Our email address is [email protected]

Chart of Normal Colors in Hair

#1 Black	#1b Off Black	#2	#4
#6	#8	#27	#30
#144 Brassy	#613 Platinum	#280 Salt & Pepper